TrustRadius Insights
OpsGenie is a versatile tool used by various departments in organizations to streamline incident management and improve communication. Its …
Starting at $0 up to 5 users
View PricingOverview
What is OpsGenie?
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Free
$0.00
Cloud
up to 5 users
Essentials
$9.00
Cloud
per user/per month
Standard
$19.00
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Integrating Opsgenie and Amazon Security Hub
YouTube
Rundeck Enterprise Tutorial: OpsGenie Webhook
YouTube
Zoom Now Available in Opsgenie's ICC
YouTube
Opsgenie's Incident Command Center
YouTube
Opsgenie's Incident Investigation tool, Powered by Bitbucket
YouTube
Start to Finish Incident Management with Jira Service Management and Opsgenie
YouTube
Product Details
- About
- Tech Details
What is OpsGenie?
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
OpsGenie Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(51)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
OpsGenie is a versatile tool used by various departments in organizations to streamline incident management and improve communication. Its primary use case is to notify on-call users and teams about high-priority alerts and incidents, enabling them to quickly address and resolve issues. According to users, OpsGenie's timeline feature provides visibility into alerts, showing who has acknowledged and ignored them, which helps in tracking the progress of an incident.
OpsGenie's description box allows users to provide detailed information about the problem and notify engineers, enhancing collaboration and ensuring that all relevant information is shared. The tool is also utilized for scheduling on-call rotations, notifying the respective on-call member via SMS, mobile app, or phone call when a cluster or service goes down. Users have found the customizable notification method and sequence useful, as it ensures that alerts are forwarded to the next available person if the initial call is missed.
OpsGenie integrates seamlessly with other tools like CloudWatch and Datadog for extensive monitoring and with JIRA for issue workflow management. This integration capability enables teams to effectively manage alerts, incidents, and escalations arising from both cloud-based and on-prem infrastructure. Additionally, OpsGenie facilitates communication between remote departments and teams, making it a valuable resource for ensuring efficient collaboration.
The smooth onboarding process of OpsGenie allows new users to quickly participate in the alert community without any complications. The customization options and automation make it easy to schedule on-call rotations and set up secondary notifications if the primary on-call person does not respond promptly. With its centralized management of on-call rotations and routing of alerting, OpsGenie proves to be a valuable resource for DevOps teams looking to streamline their incident management processes.
In summary, OpsGenie's diverse range of use cases includes notifying on-call users about high-priority alerts, providing visibility into alerts with its timeline feature, enabling detailed problem descriptions, scheduling on-call rotations, customizing notification methods, integrating with other tools for extensive monitoring, facilitating communication between departments and teams, and streamlining incident management processes.
User-friendly Interface: Many users have praised the intuitive and easy-to-use interface of OpsGenie, making it convenient for both experienced and new users to navigate and perform tasks efficiently. This sentiment was shared by a significant number of reviewers.
Effective Communication Channels: The availability of multiple communication channels such as SMS, email, and calls has been highly regarded by users. This feature allows for effective communication and prompt addressing of incidents, ensuring that important messages are delivered through preferred channels.
Efficient On-Call Management: Reviewers have highlighted the value of OpsGenie's on-call management features, including the ability to schedule on-call engineers and configure alerts related to specific issues. These functionalities contribute to efficient resource management and ensure that the right personnel are notified for each situation.
Long Response Time for Paging: Some users have expressed frustration with the long response time when paging engineers. They feel that the delay hinders their ability to address issues promptly and would like to see a reduction in the response time.
Limited Reporting Capabilities: Several users have mentioned that OpsGenie lacks comprehensive reporting capabilities. They feel that there is a significant reliance on exporting data to Excel for in-depth analysis and reporting, which they find cumbersome. Users express a desire for more robust built-in reporting features within the platform itself.
Lack of Mobile App Features: The mobile app provided by OpsGenie has been criticized by some users for its lack of features compared to the web GUI. These users believe that the app could be improved to offer a more seamless experience and provide access to all necessary functionalities on mobile devices.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
August 07, 2018
OpsGenie's alerting capabilities are fantastic!
The on-call customer success team and our IT Operations team uses OpsGenie in conjunction with the API for Jira. When a client has an issue off hours OpsGenie is utilized to alert team members and also escalate if the initial alert was not acknowledged within specific thresholds across various incident types.
- The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
- The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
- The dashboard features allow you to control and manage the on call schedule is super helpful.
- The user management feature is a little confusing- where people substitute within an on call rotation is confusing at first.
- It replaced an old pager system!!!!
July 27, 2018
OpsGenie is best of breed
We use it for our on call rotation system as well as for missed execution monitoring (a.k.a. OpsGenie "Heartbeats"). I'm a big fan of this company/product and have been using it since the early days. It has a million integrations which we make ample use of. Customer service is also excellent.
- It's never down. Highly dependable for an alerting system. In the 3+ years we've used it I've never missed an alert.
- Heartbeat monitoring is AWESOME
- Excellent customer service
- The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
- The scheduling UI could be a little more intuitive as well. Not bad though.
- Positive: Much faster response time to incidents
- Positive: Much more confidence in catching missed executions by way of monitoring
January 26, 2018
OpsGenie Worked Some Magic for Us
We are using OpsGenie across a number of departments in our organization. It fits our need for an alerting engine for high priority incidents but also as a tool for scheduling coverage for monitoring for teams across geographic locations and in-and-out of office hours in those locations.
- The integrations that OpsGenie has into other tools/platforms is something that makes it stand out - not only are there well-defined integrations that fully utilize the functionality of these other tools but also generic integrations that make pretty much any system that generates email interface with OpsGenie.
- The OnCall scheduling engine is well constructed with the ability to group users, add overrides and see a final view of what the resulting schedule will look like.
- The "WhoIsOnCall" option and the integration with Slack has meant that our support teams are always able to see who is on call jut but using the Genie function in Slack (Slack is out premier communications platform).
- Maybe a little more documentation on the query language usage on the Alerts page - some more real-life examples. Most of the generic "Open", "Closed", "Acknowledged" filters are sufficient much of the time but in a noisy system , being able to write more complicated queries is useful.
- Positive ROI in that we have been able to successfully tie together a number of our monitoring/alerting tools which has lead to better response times to incidents. We have been able to reduce our time to resolve by almost 50% by just being able to be more targeted.
Have done a POC with PagerDuty in the past when evaluating OpsGenie and just liked the clean look and feel of OpsGenie better along with their already extensive list of integrations. The integrations was probably the key deciding factor in us not going with PagerDuty at the time.